Terms and Conditions:
Please read the terms and conditions carefully as they set out the rules for how our website is run, and how we supply the products you can purchase through it.
By clicking the 'Order Now' button you accept and agree to be bound by the terms and conditions which shall govern the agreement between us. We reserve the rights to change the contents on the website at any time, it is your responsibility to familiarize yourself with the Terms and Conditions regularly to ensure that you are aware of any changes.
All orders placed through our site will bring into effect the Terms and Conditions. We are under no obligation to accept your order, we will confirm your order has been accepted once payment has been received. You will receive an email confirming the payment and acceptance of your order. If we encounter any problems with your order you will be contacted by a member of our customer services team.
Price and Payment:
When purchasing products the price you pay will be the price quoted on the website at the time and date your order was received. We only accept payment in Canadian (CDN) currency. Payment can be made by credit card e-transfer. Other methods (PayPal, Wire, TT, Hyperwallet) may be acceptable, on approval only. All major cards are accepted over the phone only, please don't email your credit card number to us. The safest method for payment is e-transfer.
We can deliver all over Canada and the USA, all orders will typically be shipped within 7-14 working days (not including weekends or public holidays). If there is a delay in your order within this time we will notify you. We use UPS, Purolator, DHL and Canada Post (Expedited Parcel within Canada, US Expedited for parcels going to the continental USA). Delivery time is 1-10 working days in Canada, US expedited is 4-10 working days. All prints are fully insured. We cannot be held liable for delays due to the delivery services. Under no circumstances will we be liable to pay for any damages, penalties or any costs incurred due to the delay in delivery however it is caused. Shipping is additional to your order, and will be quoted on your invoice. We use the most economical method to get your order to you on-time. Through our discount shipping brokerage, we keep the price of shipping reasonable compared to going direct with UPS or Purolator.
You are required to notify us of any returns, damaged or lost items within 3 days of your art arriving and we MAY request a return within 7 days of the delivery date. Notify us on 250-924-0901 or email support at canvasplus.ca. We accept no liability if notified after these times. Once the products have been signed for and delivery has taken place, we accept no liability for loss, damage or destruction of the product. The items will be your total responsibility. You are responsible for the safe keeping of the products until we receive them back, we do not accept liability for damaged items during transit back to us. Damaged items received by us will not be refunded, so please ensure they are adequately packed and insured.
Your right to cancel your order:
We can only accept cancellations on orders if notified within 24 hours of the order being placed and paid for, providing the relevant order has not been printed. Printed orders cancelled before stretching/shipping will be refunded 50% of the paid amount, including all shipping & handling charges. Contact us at support at canvasplus.ca phone: 250-924-0901.
We reserve the right to cancel an order at any time for any reason for a full refund of your money. We try to ensure that all prices advertised on our website are correct, however if we discover that the products ordered are listed at an incorrect price, we will notify you as soon as possible with the correct price/details. You will be given the option of re-confirming your order or cancelling it.
All information you submit about yourself will be held in complete confidentially. At no time will your information be passed onto other companies.
When submitting images for production, you are acknowledging that you have the rights to reproduce the images or that you own the copyright to the images. We accept no liability for you breaching copyright laws. All content on this website is protected by copyright laws, unauthorized use of any of its content will be in breach of these laws and you will be prosecuted. Any use of the content on this website without seeking our permission is strictly prohibited.
These terms and conditions were last modified on April 16, 2017
Call us at 1-250-924-0901 or toll free 1-855-332-4794support at canvasplus.ca
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